BARCODER'S PRINCIPAL
PHONE NUMBERS

Head Office: 02 8207 3167
Facsimile: 1300 855 827
ACT: 02 6223 2525
NSW: 02 8213 8968
NT: 07 4015 2705
QLD: 07 3139 0155
SA: 08 7221 2109
TAS: 03 6237 0748
VIC: 03 8804 1716
WA: 08 6364 0456

Regional Numbers
Click here






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How do I contact you?

It can be more efficient to contact us by email, or via the Live Chat facility rather than spending time on hold if you phone us. Our phone lines operate from 9AM till 5PM AEST, Monday through Friday. Each product on our site has an email link eg ETA Click here, which, when you click it opens an email in your email software, that is automatically populated with the correct Stock Code. Just click "Send" to send that email to us. When an email is received, it is routed to the most appropriate person who will then get back to you as soon as possible. Most of our staff have their emails routed to their mobile phones so that they can get back to you with minimum delay. We have product-trained Customer Support Officers (CSOs) on-line for extended hours. Our CSOs can answer most technical questions that you may have. Just click the "HAVE A QUESTION?" button that is displayed on the left of this screen. Our CSOs can escalate any issue, right up to our CEO if necessary, and are here to assist you in any way possible. We also have over 100 local phone numbers that you are welcome to phone if you feel you would like to talk to a someone immediately, during the hours of 9 AM to 5PM AEST Monday to Friday. Using the online chat method to contact us regarding product questions is much more efficient than phoning us as our CSOs can link you to appropriate product pages during the chat.

You are welcome to contact us via our Support Ticket System ...
  • To create a NEW Support Ticket click here
  • To review any of your current or past Support Tickets click here

Principal Email Addresses

Sales and Technical Enquiries sales AT barcoder.net.au. ... (click underlined link to send email)
Purchase Orders orders AT barcoder.net.au. ... (click underlined link to send email)
Remittance Advices accounts AT barcoder.net.au. ... (click underlined link to send email)
Product Warranties and Service service AT barcoder.net.au. ... (click underlined link to send email)

Head Office & Customer Service Centre

Open Monday through Friday
From 9:00 AM east coast time till 3:00 PM west coast time

On-line Monday through Friday
From 9:00 AM east coast time till 9:00 PM west coast time
(9:00 AM till 11:00 PM (midnight during Daylight Saving) Sydney local time)

On-line Saturday and Sunday
From 9:00 AM east coast time till 3:00 PM west coast time
(9:00 AM till 5:00 PM (6:00 PM during Daylight Saving) Sydney local time)

Head Office Postal Address:
PO Box 427, Castle Hill, NSW, 1765

Head Office Phones:
(02) 8207 3167

Head Office Facsimile (for Remittance Advice. Please e-mail your Purchase Orders via the link above:

1300 855 827

Warehouses:

Brisbane (4), Sydney (6), Melbourne (2), Adelaide (1), Perth (2)
NOTE: Not all items are held at each warehouse, in which case items will be shipped from the nearest warehouse with stock.

State Metropolitan Local Phone Numbers

Australian Capital Territory
Canberra: (02) 6223 2525

New South Wales

Sydney: (02) 8213 8968

Northern Territory

Darwin: Coming soon. For now, please phone Cairns, (07) 4015 2705

Queensland
Brisbane: (07) 3139 0155

South Australia

Adelaide: (08) 7221 2109

Tasmania

Hobart: (03) 6237 0748

Victoria

Melbourne: (03) 8804 1716

Western Australia
Perth: (08) 6364 0456

State Regional and Rural Local Phone Numbers

New South Wales
Newcastle: (02) 4016 4212
Wollongong: (02) 4231 4441
North Coast (Port Macquarie): (02) 6516 1088
North-Eastern NSW (Tamworth): (02) 5711 1188
Western NSW (Dubbo): (02) 5804 5550
Far Western NSW (Broken Hill): (08) 8005 8080
South-Western NSW (Wagga Wagga): (02) 5908 2279
South-Eastern NSW (Albury): (02) 6080 8383
South Coast (Nowra): (02) 4480 6206

Queensland
Bundaberg: (07) 4181 1777
Cairns: (07) 4015 2705
Mackay: (07) 4914 2461
Maryborough: (07) 4183 0488
Rockhampton: (07) 4911 2629
Toowoomba: (07) 4642 1252
Townsville: (07) 4795 1414

South Australia
Mount Gambier: (08) 8763 7177

Tasmania
Launceston: (03) 6311 0555

Victoria
Horsham: (03) 5310 5989
Mildura: (03) 5002 0444
Shepparton: (03) 5814 3311

Western Australia
Bunbury: (08) 9779 9779